We have put in new infection control protocols above and beyond the policies we already had in place. We have created a new patient flow to adhere to physical distancing and have the necessary protective gear to keep our staff and patients safe.
We have set up new protocols for your next appointment, please review:
Our staff will be monitored daily for fever (temperature checks taken daily), cough sore throat or flu-like symptoms. If they experience any of these symptoms they will stay home and quarantine for the mandatory 14 days in the event they are ill.
Before your appointment, we will call you to go over a pre-screening form, for the purpose of determining if you have any COVID-19 symptoms before arriving at our office. This will be gone over again on the day of the appointment as well as taking your temperature.
At the front entrance, you will be greeted, and your temperature will be taken. You will be given hand sanitizer and a face mask if you do not already have one. After each appointment, we will clean, disinfect, and sterilize the operatory, instruments and all surfaces that have been touched.
At our reception desk, we have installed plexiglass barriers and placed ‘X’ markers on the ground away from the desk to encourage physical distancing. We will ask you to wait in your vehicles or outside the office until we text or call you in for your appointment to limit the people waiting in the reception area.
In our waiting room, we have a minimum number of chairs for seating and have ensured they are placed 2 metres (6 feet) apart. Our staff members will wipe down all surfaces with an approved surface cleaner as well. We ask that you don’t bring extra family members to your appointment.
We care about you
We have posted signs in specific areas to help guide you through the new process. If you are unsure of the new protocols, feel free to ask our staff about the proper procedures.
We will continue to update the changing protocols that are set out.
Our hours of operation may have changed during this time so please check by calling our office for updated information.
Our goal is to provide you with the best dental care in a safe and comfortable environment. We look forward to seeing you again.